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David Maister's Business Masterclass

Lessons I've Learned is an ongoing series of podcasts by business author and management consultant David Maister. Maister is widely acknowledged as one of the world's leading authorities on the management of professional service firms. He has published fi

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Latest Podcast Episodes

Why Most Training is Useless
7 May 2008 @ 01:00 am

Too often, companies look to training as a stand-alone solution for behavioral changes in their employees. However, training is a wonderful last step in a committed process towards a common goal, but an almost useless first step.

Tyrants, Energizers and Cynics
23 Apr 2008 @ 01:00 am

With so many approaches an organization can take to management, only one of these approaches will, in the long run, produce enduring profitability and abundant business generation. Why are so few firms willing to invest the time?

Doing It for the Money
9 Apr 2008 @ 01:00 am

The basis for any successful marketing effort is the ability of the provider to convince the buyer that they are truly interested in them and are genuinely trying to help. This is however, rarely the focus of marketing discussions within any firm.

The Friendship Strategy
26 Mar 2008 @ 01:00 am

Trusting relationships in business are built on the same formulae as trusting relationships in personal life. We will look into some of the cues one can take from personal life to enhance ones professional standing.

Do You Really Want Relationships?
12 Mar 2008 @ 01:00 am

The Fat Smoker Syndrome, the inability to do the things we know will help us accomplish our long-term goals, finds no better illustration than in the area of client relations. We will look into different types of client relations and relative merits of

What's Our Deal?
27 Feb 2008 @ 12:00 pm

For any organization to achieve a unified, forward momentum, it must first have a solid set of rules and goals for its members to agree upon. We will discuss a number of integrating concepts aimed at getting all players on the same page.

Are We In This Together?
13 Feb 2008 @ 12:00 pm

Firm-wide strategy often assumes firm-wide consensus. However, it is rarely the case that all players within any given firm are team oriented. We will discuss some of the widely held player preferences and prescribe alternatives in dealing with them.

It's Not How Good You Are, But How Much You Want It
30 Jan 2008 @ 12:00 pm

A career path is rarely a series of logical steps towards resulting in an ultimate goal, but is more often a series of experiments seen through by the drive and determination to find the next challenge. We will explore this principle in this podcast.

Strategy Means Saying No
16 Jan 2008 @ 12:00 pm

One of the hardest things for a professional to do is to turn down work and everyone has an excuse as to why they shouldn’t. We will learn why the refusal of work that is contrary to your strategy is essential to building a distinguished and special

Strategy and the Fat Smoker
2 Jan 2008 @ 12:00 pm

A strategy, like any other lifestyle altering decision, requires the discipline stick to the plan. Without this determination, most strategic planning is a complete waste of time. We will discuss the tools necessary to do what is obvious but not easy