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David Maister's Business Masterclass

Lessons I've Learned is an ongoing series of podcasts by business author and management consultant David Maister. Maister is widely acknowledged as one of the world's leading authorities on the management of professional service firms. He has published fi

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Latest Podcast Episodes

The One-Firm Firm Revisited
16 Jul 2008 @ 01:00 am

This episode revisits five firms named in a 1985 article entitled “The One-Firm Firm”. We will discuss the differences in these firms and the pertinence of the article 23 years on.

Selecting A Leader: Do We Know What We Want?
2 Jul 2008 @ 01:00 am

Often, the guidelines an organization sets for what it expected of its managers are unclear at best. This episode focuses on setting non-ambiguous, non-contradictory standards for selecting leaders.

Accountability: Effective Managers Go First
18 Jun 2008 @ 01:00 am

Often, management neglects its own stake in the betterment of the organization as a whole. We will look into ways that managers can become accountable for their own work and improvement and serve as an example to the whole of the organization.

A Natural Manager
4 Jun 2008 @ 01:00 am

In this episode we will examine the intuitive managerial approach of Jerry Labbate and clarify the lessons you can take to maximize your managerial effectiveness.

A Great Coach in Action
21 May 2008 @ 01:00 am

The key to great coaching lies in a persons ability get another to commit to goals on their own terms. This episode looks into ensuring that those in managerial roles have the attitudes, skills, and behaviors of a skilled coach.

Why Most Training is Useless
7 May 2008 @ 01:00 am

Too often, companies look to training as a stand-alone solution for behavioral changes in their employees. However, training is a wonderful last step in a committed process towards a common goal, but an almost useless first step.

Tyrants, Energizers and Cynics
23 Apr 2008 @ 01:00 am

With so many approaches an organization can take to management, only one of these approaches will, in the long run, produce enduring profitability and abundant business generation. Why are so few firms willing to invest the time?

Doing It for the Money
9 Apr 2008 @ 01:00 am

The basis for any successful marketing effort is the ability of the provider to convince the buyer that they are truly interested in them and are genuinely trying to help. This is however, rarely the focus of marketing discussions within any firm.

The Friendship Strategy
26 Mar 2008 @ 01:00 am

Trusting relationships in business are built on the same formulae as trusting relationships in personal life. We will look into some of the cues one can take from personal life to enhance ones professional standing.

Do You Really Want Relationships?
12 Mar 2008 @ 01:00 am

The Fat Smoker Syndrome, the inability to do the things we know will help us accomplish our long-term goals, finds no better illustration than in the area of client relations. We will look into different types of client relations and relative merits of