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David Maister's Business Masterclass

Lessons I've Learned is an ongoing series of podcasts by business author and management consultant David Maister. Maister is widely acknowledged as one of the world's leading authorities on the management of professional service firms. He has published fi

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Latest Podcast Episodes

Passion, People and Principles
10 Sep 2008 @ 01:00 am

This summative episode focuses on the importance of Passion, People and Principles for the individual professional as well as the entire firm.

The Chief Executive’s Speech
27 Aug 2008 @ 01:00 am

In this episode, we will examine a speech that was written for a newly titled CEO. We will see how these executives can take the first step in leading firm wide accountability and forward momentum.

The Trouble with Lawyers
13 Aug 2008 @ 01:00 am

What in law firm culture differentiates itself from virtually any other type of firm in the realms of management, collaboration and relationship building? In this episode, we explore what makes law firms different and what can be done to improve the s

Managing The Multidimensional Organization
30 Jul 2008 @ 01:00 am

Internal collaboration becomes increasingly difficult as a firm grows and diversifies. We will look at some of the issues that come up and some possible solutions.

The One-Firm Firm Revisited
16 Jul 2008 @ 01:00 am

This episode revisits five firms named in a 1985 article entitled “The One-Firm Firm”. We will discuss the differences in these firms and the pertinence of the article 23 years on.

Selecting A Leader: Do We Know What We Want?
2 Jul 2008 @ 01:00 am

Often, the guidelines an organization sets for what it expected of its managers are unclear at best. This episode focuses on setting non-ambiguous, non-contradictory standards for selecting leaders.

Accountability: Effective Managers Go First
18 Jun 2008 @ 01:00 am

Often, management neglects its own stake in the betterment of the organization as a whole. We will look into ways that managers can become accountable for their own work and improvement and serve as an example to the whole of the organization.

A Natural Manager
4 Jun 2008 @ 01:00 am

In this episode we will examine the intuitive managerial approach of Jerry Labbate and clarify the lessons you can take to maximize your managerial effectiveness.

A Great Coach in Action
21 May 2008 @ 01:00 am

The key to great coaching lies in a persons ability get another to commit to goals on their own terms. This episode looks into ensuring that those in managerial roles have the attitudes, skills, and behaviors of a skilled coach.

Why Most Training is Useless
7 May 2008 @ 01:00 am

Too often, companies look to training as a stand-alone solution for behavioral changes in their employees. However, training is a wonderful last step in a committed process towards a common goal, but an almost useless first step.